Terms & Conditions
For wholesale sales inquiries please contact the below: firstname.lastname@example.org
For press inquiries please contact email@example.com
DIRECTIONS FOR USE:
Our fragrances are made in France.
Do not use near fire, flame or heat
Do not swallow
Do not vaporize towards eyes or mucosa
Do not use for children under 30 months
All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the Products ordered plus VAT at the current rate and delivery charges as set out during the checkout process.
DAMAGED OR DEFECT PRODUCTS
We want all our customers to receive high quality products. If there is something wrong with the product you have received, please contact us at: firstname.lastname@example.org If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product pictures, product names or trademarks presented on this site without prior written consent from AZALEO SARL. These terms and conditions are subject to the laws of Switzerland and any dispute related to this website, its services or these terms and conditions shall be settled by the court of Switzerland.
There may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be held liable for these errors or changes and neither AZALEO SARL, nor any employee or representative of AZALEO SARL can be held liable for damages arising from the use of this website or the products sold here.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you. have given us your consent to allow any of your minor dependents to use this site.
SHIPPING & DELIVERY
« ALL SALES ARE FINAL »
Refunds and returns are not possible because we are selling fragrances. Once a customer buys a product, they have no remedy to return it for a replacement or refund.
* Europe: On European orders the shipping cost depends on the shipping country and your total purchase amount.
* Countries outside of Europe: On all orders outside of Europe, the shipping cost depends on the shipping country and your total purchase amount.
If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver and we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you.
All orders are processed within 2-3 business days Monday-Friday. Orders are not processed or shipped on weekends. Once an order has shipped, an email will be sent with the tracking information. All placed orders are shipped from our warehouse which is located in Lyon, France. In tense periods the delivery might take longer. AZALEO is not responsible for any shipping delays. We are shipping in Europe and Switzerland, and we working with DPD and La Poste France. Delay might occur on international shipping, if the package is held at customs. AZALEO is not responsible for any delay due to customs.
Due to COVID-19, please expect a slight delay in shipping. We are continuing to ship all online orders, however for the safety of our team order processing may take longer than normal.
PLEASE NOTE: If your package has been delivered to a collection point please make sure to collect it in time, before it is returned to our warehouse. If your package is returned to our warehouse, AZALEO will not cover the shipping cost. You will have to cover the shipping costs in such circumstances.
It is not possible to cancel any order on this website.